Shipping & returns
Delivery for Luxembourg (2-3 working days) is free of charge if the Products are collected in one of our stores (click-and-collect) or for orders exceeding 150 Euro.
For all other standard deliveries within Luxembourg, a delivery charge of 8 Euros applies. In case of an express delivery within Luxembourg by UPS, a delivery charge of 16 Euro will be charged.
For all other countries, the following delivery charge will be added to all purchases:
20 Euro for EU orders (within 3-5 working days); 35 Euro for Swiss orders (within 4-6 working days) and 45 Euro for the rest of the world (within 4-10 working days). Nonetheless, there may be delays due to the occurrence of unforeseen circumstances or the delivery zone.
Free delivery applies to all purchases within Luxembourg and Europe over 150 Euro and over 400 Euro within the rest of the world as well as during special free delivery times as may be offered from time to time on our Website. In case you return your order, we will however deduct the delivery charges which would normally have applied to your order from the initial Purchase price credited to your Account/or from your store credit.
Should you not be happy with your purchase, you may return the item(s) in their original packaging provided, unused in their original condition. You can unpack them only to the extent, but use them as necessary to assess whether you want to keep the goods. Returned goods may have been fitted, but must not be used. If you send back the goods, this should be done together with the original packaging, accessories and in original condition with the tag attached.
Returns should be made within 14 days of reception, either:
- free of charge in our boutique located at 18, rue Philippe II, L-2340 Luxembourg during our opening hours, or
- at your cost via courier or by post.
If you want to return the goods via post or courier, please send your return to the following address:
26, rue Michel Welter
Returns that are damaged or soiled will not be accepted and will be sent back to you.
You will remain liable for damage to the Product(s) until we receive them at the registered office at 26, rue Michel Welter, L-2730 Luxembourg. We therefore recommend that you insure the return delivery. Please retain proof of sending in case of dispute.
Within 14 days after reception of your returned order, we will refund the full purchase price via the payment method you chose when ordering. If you paid with MasterCard or Visa, you will see the amount appear on the next monthly statement you receive from Visa or Mastercard.
How to return?
For returns, please complete our online Returns Request Form below, within 8 days of receiving your order. You will receive an email with the return instructions as soon as we have authorized the return, please note that returns will only be authorized if they are made in compliance with this Section.
If you do not receive the return instructions please check your Spam folder or contact our customer service at the following address: firstname.lastname@example.org